All Drift boards come with our True Love Guarantee. We know getting into the backcountry is a serious commitment and getting all the gear isn’t cheap. We want you to love your setup. Once you get your Drift boards, enjoy a seven day test period. If you’re not stoked, send them back for a full refund. It’s that simple. We could go on and on about how capable Drift boards are, but in the end, it’s best to find out for yourself. 

Fine print: 

• Please don’t abuse this program. We are a small business and we appreciate your support! 
• Valid first purchases only.
• You are responsible for shipping (think of it as a demo fee if you have to send a set back.)
• Must include original packaging, so don’t throw it away! 
• Boards that have incurred notable damage due to user error will not be refunded. 

Return Requests

To request a return please fill email info@drift-products.com and include your original order number. 

Refunds

Once approved, you will receive an email and we will apply credit to your original form of payment. How long it takes to receive your funds will depend on your payment provider. 

Shipping 

Shipping is your responsibility. You should use a quality service with tracking and insurance if you feel so inclined. We are not responsible for items lost or damaged in shipping. 

Countries We Ship To

Drift ships to North American countries, European countries, Japan, Russia, South Korea, Argentina, Chile, Australia, and New Zealand.

Free Shipping

Drift offers free shipping on all domestic orders in the United States that are over $60. Free shipping is 6-10 business days. We offer free 6-10 day shipping to Canada on orders $400 or more.

Shipping Methods

Shipping rates and times will vary depending on the shipping address, state/region, and country. Please note that sales tax and VAT/import duties are not covered by Drift. Shipping times are based on when the order is fulfilled and not when the order is placed.

When will my order ship?

All orders typically ship within 48 hours once the order has been placed, unless free Or lower shipping rate is selected. Orders ship Monday through Friday, excluding US holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from our facility.

Drift will cover defects in material and workmanship for a period of one year from the purchase date of the original buyer. If you encounter a defect, please contact us via warranty@drift-products.com. We will repair or replace valid warranty claims at our discretion. Proof of purchase required. Warranty does not cover normal wear and tear, modifications or alterations, improper maintenance, accident, negligence, damage, or misuse. In the event you send us your product under warranty, you are responsible for the shipping costs to get the product to us and we will cover the return shipping.  

To the original buyer, Drift products are covered for life under our "Yard Sale" Crash Replacement Policy. If for any reason your Drift products break, send them to us and we will replace it at discounted price. You are responsible for shipping costs to and from Drift.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable).

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@drift-products.com. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at warranty@drift-products.com and send your item to: DRIFT LLC, 630 N 400 W, Salt Lake City UT 84103, United States. 

Shipping 

To return your product, you should mail your product to: DRIFT LLC, 630 N 400 W, Salt Lake City UT 84103, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.drift-products.com (the “Site”). 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Contact us 

If you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@drift-products.com.Answer